Refund policy

Refund & Exchange Policy

At SunStyle, we are committed to providing a smooth, transparent, and satisfying shopping experience. If you receive a wrong, damaged, defective, or incorrect product, our team is here to assist you with the appropriate resolution.

1. 7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your order, subject to the terms and conditions outlined in this policy.

To be eligible, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned with the original box, packaging, tags, accessories, and other items received with the order.

  • Be free from scratches, stains, physical damage, or any signs of use or misuse.

2. Eligible Reasons for Return or Exchange

A return or exchange may be accepted in the following circumstances:

  • Wrong product received.

  • Product received is different from the product ordered.

  • Product received in damaged condition.

  • Manufacturing defect.

  • Missing product, component, or accessory from the package.

Unboxing Video Requirement

For any damage, wrong-product, defective-product, or missing-item claim, a clear and continuous unboxing video is compulsory.

The video should:

  • Begin before opening the parcel.

  • Clearly show the outer package.

  • Clearly show the shipping label.

  • Show the complete opening of the parcel.

  • Clearly show the product and its condition after opening.

Claims submitted without the required unboxing proof may not be accepted.

3. Non-Eligible Returns & Exchanges

Returns or exchanges may not be accepted in the following situations:

  • The product has been used or worn.

  • The product has scratches, physical damage, stains, or signs of misuse.

  • Original packaging, tags, accessories, or included items are missing.

  • The product has been damaged after delivery due to improper handling.

  • The customer simply changes their mind after receiving the product.

  • The customer selects an incorrect size, model, or color when the product delivered matches the order placed.

  • The required unboxing video is unavailable for a damage, wrong-product, defective-product, or missing-item claim.

  • Returns or exchanges will not be accepted in the following situations:”

4. Exchange Process

Once an exchange request is submitted, our team will review the information and verify the claim.

If the exchange is approved:

  1. The original product may need to be returned to SunStyle.

  2. The returned product will be inspected.

  3. Once the product successfully passes inspection, the replacement will be processed.

  4. The replacement product will be dispatched subject to availability.

If the requested replacement product is unavailable, SunStyle may offer an alternative product or another suitable resolution.

5. Return Shipping

If the return or exchange is due to a wrong, damaged, defective, or incorrect product received from SunStyle, SunStyle may arrange or bear the applicable return shipping cost after verification.

For returns or exchanges requested for reasons other than a wrong, damaged, defective, or incorrect product received from SunStyle, the applicable return or exchange shipping charges will be borne by the customer.”

6. Refund Policy

Refunds are applicable only when SunStyle approves a refund after reviewing and verifying the case.

Once the returned product has been received and successfully inspected, the approved refund will be processed to the original payment method, where applicable.

For Cash on Delivery (COD) orders, SunStyle may request valid bank account or UPI details to process an approved refund.

Approved refunds are generally processed within 5–10 business days after the return has been approved and the returned product has successfully passed inspection.

Please note that the time taken for the amount to reflect in your account may also depend on your bank or payment provider.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

If the order has already been dispatched, the customer may need to follow the applicable return process after delivery.

8. Wrong or Damaged Product

If you receive a wrong, damaged, defective, or incomplete product, please contact us within 48 hours of delivery so that we can review the issue promptly.

Please provide:

  • Order Number

  • Clear photographs of the product

  • Clear photographs of the outer package

  • Shipping label photograph

  • Clear and continuous unboxing video

  • Any additional information requested by our support team

Our team will review the claim and, after verification, provide the appropriate resolution.

Please note: The 48-hour reporting requirement applies specifically to wrong, damaged, defective, or incomplete product claims. The general return and exchange request period remains 7 days from delivery, subject to the eligibility conditions of this policy.

9. Inspection & Approval

All return, exchange, and refund requests are subject to verification and product inspection.

SunStyle reserves the right to reject a request if:

  • The product does not meet the eligibility requirements.

  • The product has been used, worn, altered, or damaged after delivery.

  • Required packaging, tags, accessories, or included items are missing.

  • The returned product does not match the product originally delivered.

  • The claim is found to be invalid or inconsistent with the available evidence.

Approval of a return or exchange does not guarantee a refund unless a refund is specifically approved under this policy.

10. How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: stylesuns67@gmail.com

Please include the following information:

Order Number:
Customer Name:
Reason for Return/Exchange:
Photos/Videos:

Our customer support team will review your request and guide you through the next steps.

11. Important Instructions

Please do not send any product back to SunStyle without receiving confirmation and return instructions from our team.

Products sent back without prior approval may not be accepted.

Customers are responsible for ensuring that the correct product is returned in the same condition in which it was received, along with all applicable packaging, tags, accessories, and included items.

12. Policy Updates

SunStyle reserves the right to modify, update, or amend this Refund & Exchange Policy whenever necessary.

Any changes to this policy will be published on this page, along with the applicable Last Updated date.

Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, please contact:

SunStyle Customer Support
Email: stylesuns67@gmail.com

Please include your Order Number when contacting us so that our team can assist you efficiently.

Thank you for shopping with SunStyle. We appreciate your trust and support.