Shipping Policy – Sunstyle

At Sunstyle, we aim to deliver your order safely and as quickly as possible. This Shipping Policy explains how orders placed on Sunstyle are processed, shipped, and delivered.

1. Order Processing

Once your order is placed successfully, our team will verify and process it for dispatch.

Orders are usually processed within 24 to 48 working hours after order confirmation.

2. Shipping Time

Estimated delivery time may vary depending on your location, courier service availability, and other external factors.

Usually, orders are delivered within:

• 3 to 7 working days for major cities

• 5 to 10 working days for remote or non-serviceable areas

Delivery timelines may be affected due to holidays, courier delays, weather conditions, strikes, natural events, or other unexpected circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed on the checkout page before you complete your order.

Any free shipping offer will be valid only when specifically mentioned on the website or as part of a promotional offer.

4. Cash on Delivery

If Cash on Delivery (COD) is available, customers must provide accurate contact and shipping details to avoid delivery issues.

Sunstyle may contact customers for order confirmation before dispatching COD orders.

If an order cannot be successfully verified or confirmed, Sunstyle reserves the right to hold or cancel the order.

5. Order Tracking

Once your order has been shipped, tracking details may be shared through SMS, WhatsApp, email, or courier partner updates.

Customers can use the provided tracking details to check the current delivery status of their order.

6. Incorrect Address or Contact Details

Sunstyle is not responsible for delivery delays, failed delivery, or return-to-origin shipments caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Incorrect contact information

• Customer unavailability

• Incomplete delivery details

Please carefully check your shipping information before placing your order.

7. Delayed Delivery

In some situations, delivery may take longer than the estimated timeframe due to courier-related issues or circumstances beyond our control.

In such cases, our team will make reasonable efforts to assist you and provide available updates. However, final delivery timelines depend on the courier partner and delivery conditions.

8. Damaged or Tampered Package

If you receive a package that appears damaged, opened, or tampered with, please avoid accepting the parcel where possible and contact Sunstyle immediately.

For any damage-related or exchange claim, customers may be required to provide clear photographs and a continuous unboxing/opening video showing the package from the time of opening until the product is inspected.

This information helps us verify the issue and provide appropriate assistance.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Customers are requested to remain available at the provided delivery address and ensure that the contact details submitted with the order are active and reachable.

10. Contact Us

For any shipping-related questions, delivery concerns, or tracking assistance, please contact Sunstyle through the contact details provided on our website.